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What is GoldCore's Privacy Policy?

1. Introduction

GoldCore Limited ("GoldCore", "we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our websites www.goldcore.ie, www.perthmintcertificates.ie, www.goldsaver.ie ("websites"), or interact with us by phone, email, or in-person.

This Policy complies with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Irish Data Protection Act 2018.

Data Controller: GoldCore Limited, Level 1, The Chase, Carmanhall Road, Sandyford, Dublin, D18 Y3X2, Ireland. Email: info@goldcore.com

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: name, title, date of birth.
  • Contact Data: billing address, delivery address, email address, telephone numbers.
  • Financial Data: bank account and payment card details.
  • Transaction Data: details of products and services you have purchased.
  • Technical Data: IP address, browser type, time zone, operating system, platform, and other technology on the devices you use.
  • Profile Data: username, password, preferences, feedback.
  • Usage Data: information about how you use our websites, products, and services.
  • Marketing and Communications Data: your preferences in receiving marketing from us.

3. How We Collect Your Data

  • Direct interactions: you give us your data by filling in forms, corresponding with us by post, phone, email, or otherwise.
  • Automated technologies: as you interact with our websites, we may automatically collect Technical Data through cookies and similar technologies.
  • Third parties: we may receive data from analytics providers (e.g., Google), advertising networks, or search information providers.

4. Legal Bases for Processing

We will only use your personal data when the law allows us to. The most common legal bases are:

  • Contract: to perform a contract with you or to take steps at your request before entering into a contract.
  • Legal obligation: to comply with legal or regulatory obligations.
  • Legitimate interests: where necessary for our legitimate interests (e.g., to manage our business, improve services) and your interests and fundamental rights do not override those interests.
  • Consent: where you have provided clear consent (e.g., for marketing communications).

5. How We Use Your Data

  • To provide and manage your account.
  • To deliver our products and services.
  • To manage payments, fees, and charges.
  • To manage our relationship with you.
  • To send marketing communications, where permitted.
  • To comply with legal and regulatory obligations.
  • To improve our websites, services, and customer experiences.

6. Marketing Communications

You will receive marketing communications from us if you have requested information or purchased services from us and, in each case, have not opted out of receiving such communications.

You can opt out at any time by clicking the "unsubscribe" link in emails or contacting us at info@goldcore.com.

7. Sharing Your Data

We may share your data:

  • With trusted third parties who assist in delivering our services (e.g., IT service providers, payment processors, storage facilities).
  • With regulators, law enforcement bodies, or other authorities if legally required.
  • In the event of a business transfer or reorganisation.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

8. International Transfers

Some of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection by using:

  • Transfers to countries deemed to provide an adequate level of protection.
  • Standard Contractual Clauses approved by the European Commission.

9. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or disclosure.

However, the transmission of information over the Internet is not completely secure. We cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Details of retention periods for different aspects of your personal data are available upon request.

11. Your Legal Rights

Under GDPR, you have the following rights:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing.
  • Request transfer of your personal data (data portability).
  • Withdraw consent at any time where we are relying on consent.

To exercise any of these rights, please contact us at info@goldcore.com.

You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland at www.dataprotection.ie.

12. Cookies

We use cookies and similar tracking technologies to monitor and analyse web traffic and improve our websites.

You can manage cookie preferences via our Cookie Banner or your browser settings. For more information, please see our Cookie Policy.

13. Third-Party Links

Our websites may contain links to third-party websites. We are not responsible for the privacy practices of such third parties. We encourage you to read the privacy statements of every website you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.